Privacy Policy & Terms Of Use

General Overview

The SMS From Excel Add-In Software (the Software) is owned and developed by SMS Response Australia Pty Ltd. We are bound by Australian Privacy Principles under the Privacy Amendment (Enhancing Privacy Protection) Act 2012 (Commonwealth). This page describes SMS Response Australia's Privacy Policy and our firm promise to you that we will never, ever knowingly or willingly breach your privacy.

If you contact us via email or form via this website, we keep a copy of your email so we can attend to your support query or request and follow up with you if necessary. Normally we only keep these emails for a maximum of 12 months, then we delete them if we feel the issue is fully resolved. If you'd like us to delete all correspondence immediately or after a shorter period, we are happy to do this. We do not ask or collect sensitive information and have no need to.

The Software is sold via FastSpring - a very popular payment processor used widely for selling digital goods. Please visit their website for their privacy policy. FastSpring also gives you the option of opting in to our newsletter. This is so we can advise you of any updates or news, and we'll only send info as needed. You can optout anytime.

Note that we do refer to companies like Twilio and Nexmo and how you may be able to use our software with these platforms. We are not affiliated with any third-party message services or platforms like the aforementioned, and not responsible if these third party services do not work.

Customers From European Countries (EEA) And The GDPR (EU General Data Protection Regulation).

If you reside in the EEA, we store certain details (as discussed above) and process information about you only where we have legal basis for doing so under applicable EU laws. We collect and use your information only where it's required to enable the service to operate, provide technical support, and satisfies a legitimate interest that is not overridden by our duty to protect your data.

You have the absolute right to change your mind anytime, however note that this does not affect any processing that has already been done in the past. Where we are using your information because we or a third party (such as those mentioned above) have a legitimate interest to do so, you have the right to object to that use and demand that we remove any records we may hold.

We'd like to underline the fact that we use third-party services as mentioned above to sell the Software securely. We chose these companies because of their commitment to privacy and being ethical operators, but we cannot be held responsible for any issues or problems that arise with these companies that may affect our Software . If we become aware of any problems, we will notify you via a email where possible, and place a notice on this website.

Terms of Use and Important Notification

The Software offered by SMS Response (Aus) Pty Ltd, to you are governed by the following terms and conditions. Your Purchase and use of the Software constitutes agreement to the following terms of use:

Due to the nature of telecommunications and software applications, such as availability and reliability of message processing and transmission services, plus things beyond our control such as (but not limited to); your telecommunication provider's reliability, you having enough SMS credits to send SMS, user error in setting up, your recipients' phones not working or out of mobile range, and any other event beyond our control, SMS Response (Aus) Pty Ltd and its representatives cannot be held responsible for any injury or loss incurred by you, your company, or your recipients through the use of the Software.

We STRONGLY advise you to never use the Software as the "first response" or the only response or communication in any emergency or critical situation.

You must also not use the Software to harass, stalk, frighten or sell dodgy or illegal goods. In most countries this is illegal.

We are not responsible for any data costs or SMS fees, or your phone plan, or internet service fees you may incur using this Software. This is entirely your responsibility. If you do not accept this, we are happy to refund you for the price of the Software.

By purchasing and using the Software, you agree with the terms on this page.

If you have any queries whatsoever, do not hesitate to contact us on: