Help Section

Changelog Details
Update: 17 May 2019 Improved security for Twilio API
To get an upgrade to your existing software please email us and we'll send you the download link.

How Send From Excel Add-In works

This video is a complete overview of how the add-in works from installation, optional customising of your Sender ID (FROM number), then how to send a text message from your Excel list.

Quick installation guide

The install software should automatically place the add-in on your Excel ribbon (top menu in Excel). But sometimes it does not happen. This quick video show you how to find the add-in.

User Guide - PDF Download

The User Guide you can download to your PC. Contains 7 pages of detailed information on setup through to sending simple and personalised SMS to your list.

FAQs

Will this software work on a Mac?

No, this software is for Windows computers and Surface only.

I'm getting a warning from Windows that this software may be unsafe. What do I do?

This is normal and good that Windows is protecting your PC! However, our software is safe. Click More Info then Run Anyway to start installation.

What are the requirements to use this software?

You'll need a Windows PC, Excel 2016 or above, internet connection, an account with Twilio or Nexmo with enough SMS credits.

How can I tell if my SMS' have gone out?

You can click the Get Status button for a delivery report. Also, Twilio and Nexmo should also show delivery reports in your account.

How many characters can I use for a custom SenderID?

11 characters including spaces is the ideal length to display nicely on most phones.

NOTE: some countries (India, Indonesia) will block SMS that come from a word, or come from outside the country. India can be notoriously difficult due to the strict Do Not Disturb register. If it doesn't work with a customised SenderID, remove it and try with your virtual number.

Can I get replies?

The add-in doesn't have a facility to handle replies, but your Twilio or Nexmo account should have info on how you can get replies using your virtual number that you rent from them.

Do you offer free support?

Absolutely. If you have issues, just email us

I don't want to use Twilio or Nexmo. Do you customise for another provider?

Yes we can, but we do charge extra for this. Please email us for a quote. or use the form below.

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